Reference

What You Agree To When You Open an Account

These terms set out your rights and obligations when you use spielcasino. Access depends on state law and is available only where local law permits — read through before you start.

PayPal, Venmo & Play+ coveredState eligibility appliesAccount holder age verification requiredGoverned by applicable state lawContact us to request changes
spielcasino What You Agree To When You Open an Account
HOW WE HANDLE THIS

Account Security and Policy Practices

We hold your account data only as long as necessary under applicable law and our internal retention schedule. Your payment credentials — whether tied to PayPal, Venmo, or a Play+ card — are never stored on our servers in raw form. Here is how we approach the key areas of account integrity and policy compliance.

Data Retention

We keep account records for the period required by state and federal regulations. You may request a summary of the data we hold by contacting support from your registered email.

Cookie Use

We use session cookies to maintain your logged-in state across the app and mobile browser. No advertising cookies are placed without your consent, and you can manage preferences in account settings.

Account Security

Each login triggers a one-time verification step on your registered device. If you switch from mobile to desktop, you will be asked to confirm identity again before accessing your wallet.

Requesting Changes

To update personal details or dispute a term, submit a written request via email support. We confirm receipt and respond with any required verification steps within a reasonable period.

REACH OUR TEAM

Contact Us About These Terms

If a specific term is unclear or you want to request a change to your account details, our support team is the fastest path to an answer. You can reach us through live chat, email, or the in-app help center — all three channels connect to the same team handling account and policy questions.

Team online

Live Chat

Open the chat widget in your account dashboard to connect with a support agent about any term, account restriction, or eligibility question.

Email Support

Send a detailed message to our support address from the email registered to your account. We respond to policy and account questions in writing.

In-App Help Center

The help center inside the spielcasino app or mobile browser walks you through common account and terms questions with step-by-step paths.

Common Questions About These Terms

These are the questions we hear most often about account eligibility, payment rules, data rights, and how to request updates. If your question is not here, live chat is the fastest path to a specific answer.

Access depends on your state's law. Where online gaming is not permitted by state law, creating or using an account is not allowed and is a breach of these terms.

Identity verification confirms that the payout goes to the registered account holder. This applies whether you withdraw to PayPal, Venmo, or your Play+ prepaid card.

Using a PayPal, Venmo, or Play+ account that does not match your registered identity is a terms violation and may result in a suspended withdrawal or account review.

We send notice of material changes to the email address on your account. Continuing to use spielcasino after that notice means you accept the updated terms.

Email our support team from your registered address and ask for an account data summary. We confirm receipt and process the request in line with applicable state and federal requirements.

Submit a written request through email support. We review account-specific requests individually, though not all terms can be waived — we will explain the applicable rule in our response.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.